Return Policy

Return Policy – Z Flip 7 Case

At Z Flip 7 Case, we offer a 7-day return policy, meaning you have 7 days after receiving your item to request a return.

Return Eligibility

To qualify for a return:

  • The item must be in the same condition as received

  • It must be unworn or unused, with tags

  • It must be in its original packaging

  • A receipt or proof of purchase is required

How to Initiate a Return

To start a return, please contact us at contact@zflip7case.com.

Returns must be sent to:

Longhuaxinqu Longhuajiedao Waiyaopaicun Longandasha, Shenzhen, Guangdong, China

If your return is accepted, we will provide:

  • A return shipping label

  • Detailed instructions on where and how to send your package

Please note: Returns sent without prior authorization will not be accepted.

For any return-related inquiries, feel free to reach us at contact@zflip7case.com.

Damages and Issues

Please inspect your order as soon as it arrives. Contact us immediately if:

  • Your item is defective

  • It arrives damaged

  • You receive the wrong item

We’ll assess the issue and work to make it right.

Exceptions / Non-Returnable Items

Some items cannot be returned, including:

  • Single-use products (e.g., screen protectors)

  • Sale items

  • Gift cards

If you’re unsure about a specific item, please reach out to us.

Exchanges

The quickest way to get what you need is to:

  1. Return the item you have

  2. Once accepted, make a new purchase for the replacement item

EU Customers: 14-Day Cooling-Off Period

If your order is shipped to a country in the European Union, you have the right to cancel or return your order within 14 days, no questions asked.

As with our standard policy, returned items must be:

  • Unworn or unused, with tags

  • In the original packaging

  • Accompanied by a receipt or proof of purchase

Refunds

Once your return is received and inspected, we’ll notify you of the approval status.

  • If approved, your refund will be processed to your original payment method within 10 business days

  • Please note: Your bank or credit card company may take additional time to process the refund

If it’s been more than 15 business days since your return was approved and you haven’t received your refund, contact us at contact@zflip7case.com.